We want every interaction with Saarthi Emotional Wellness to feel fair and transparent. This policy explains cancellations and refunds.
Consultations
- Reschedule: You may reschedule a booked consultation free of charge up to 24 hours before the appointment.
- Cancellation & refund: Cancellations made at least 24 hours before the appointment are eligible for a full refund.
- Late cancellation / no-show: Cancellations within 24 hours of the appointment, or missed appointments, are non-refundable.
Care OS Memberships
- The seven-day trial does not require a card and carries no charge.
- Paid Care OS access currently lasts 30 days per payment and does not renew automatically.
- If you are charged twice, cannot access a paid plan, or believe the service was not provided as described, contact us with the order number so we can investigate and resolve the payment.
Digital Resources (E-books, Worksheets, Language Resources)
- Because these are delivered digitally, they are non-refundable once the download has been accessed/delivered.
- If you were charged but did not receive your download, were charged twice, or the file is faulty, contact us and we will resolve it with a redelivery or a full refund.
How to Request a Refund
Email us at contact@saarthiemotionalwellness.com with your order number and reason. Approved refunds are processed to your original payment method within 5-7 business days.
Contact Us
Saarthi Emotional Wellness is owned and operated by Parnika Bansal (Sole Proprietor).
For any questions about these policies, reach out:
- Saarthi Emotional Wellness
- Email: contact@saarthiemotionalwellness.com
- Phone / WhatsApp: +91 99582 76748
- Address: